For New Customers uptil December 31, 2021

Frequently Asked Questions


What Shipping Methods Are Available?

Orders Shipping within Pakistan.
Local Postal Service (Without Tracking)
Standard (6-8 Business Days)

Local Postal Service (With Tracking)
UMS (2-3 Business Days)
TCS (2-3 Business Days)
Leopards Courier (2-3 Business Days)
PIA SpeedeX (2-3 Business Days)
M&P (2-3 Business Days)

Do You Ship Internationally?

Orders shipping internationally from the Pakistan.
Standard (15-18 Business Days)
FedEx Air (5-7 Business Days)
DHL (7-9 Business Days)
USPS (5-7 Business Days)

How Long Will It Take To Get My Package?

On average, you will need to wait 2-5 business days for nationwide and 10-12 business days (international) to allow for shipping and transport.

To make any other arrangements, message the seller and/or check the tracking number for additional info.


What Payment Methods Are Accepted?

We accept debit cards and major credit cards:
Visa, MasterCard, Discover, Maestro, JCB, and American Express.

In Pakistan, you can make payments using the following payment methods and services:
Bank Transfer, Wire Transfer, PayOrder/Demand Draft, EasyPaisa, JazzCash, Upaisa, Payoneer, HBL-Konnect, Keenu Wallet
Pay Through Cash (only available in Lahore, Karachi, Islamabad, Rawalpindi)

Before you add a card make sure that you can use it for recurring payments and online international transactions.

Is Buying On-Line Safe?

Check site security before you buy:

Look for a lock icon in the browser bar of a site to verify that they use SSL (secure sockets layer) encryption. The URL also should start with “https” rather than just “http.” Secure websites are configured to mask the data you share, such as passwords or financial info.

Order & Retunrs

How do I place an Order?

1. Add to Cart
2. Review Shopping Cart
3. Proceed to Checkout
4. Account Login
• Returning Customers:
Log into your account using the same email address and password you used to create the account. If the email address used to set up your account is no longer valid, please contact Customer Care to update your account or simply create a new account.
• New Customers:
New customers will need to create an account Or click Checkout as Guest.

5. Enter a Billing Address
6. Enter a Shipping Address
7. Payment Information
8. Select Delivery & Gift Options
9. Submit Order
10. Check Your Order Status

How Can I Cancel Or Change My Order?

Sign into your account and find your order listed. Then, click “Cancel” or fill out the cancellation form with your name, email, phone number, confirmation number, order number and a reason for the cancellation.

Do I need an account to place an order?

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.
To speed up any future orders you can create an account which allows you to save your address details. Creating an account can be done as you checkout by selecting New Customer or Sign Up on the mobile site.

How Can I Return a Product?

The date you ordered the Products
The date you received the Products
An exact product and order number, if available
A brief description of the products
Quantities and prices of the Products returned
Reasons why you are returning the Products
A mention of the supplier’s return policy
A recommendation for a remedy such as a return or a refund
A timeline or deadline for the remedy
Your contact details i.e., phone number, mailing address, and email
Your official name and signature
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